Accessibility
The City and County of Denver, as owner and operator of Denver International Airport, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities.

Accessible Parking Options

Denver International Airport provides accessible parking spaces at all airport-owned parking facilities.  In the East and West parking garages, these spaces are located next to entry doors into Jeppesen Terminal, on garage Levels 1, 2, 4 and 5 (no accessible parking is available on Level 3).

If using outlying parking options, such as economy or shuttle lots, accessible spaces are located near the pick-up/drop-off shelters in the Economy West and Economy East parking lots, and at the Pikes Peak and Mt. Elbert Shuttle lots. All vans and buses serving these lots are lift-equipped. Wheelchair or electric cart service is available from your airline. For more information call (303) 342-4650.

Elevators

  • Elevators can be found in all high-traffic areas of the airport, near the escalators
  • All public elevators are ADA accessible

Ground Transportation

  • The Americans with Disabilities Act (ADA) requires all ground transportation companies to provide wheelchair-accessible vehicles
  • The following ground transportation companies pick up disabled passengers at curbside on Level 5, west-side of Jeppesen Terminal
    • Dashabout: 2 day advance notice required: (800) 720-3274
    • Metro Cab: (303) 333-3333
    • Mobility Plus (Yellow Cab): 24 hour on-demand wheelchair accessible service: (303) 777-7777
    • Mobility Transport Service: 24 hour advance notice required: (303) 295-3900
    • RTD access-a-Ride: (303) 292-6560

Medical

  • Defibrillators for cardiac emergencies are located in Jeppesen Terminal and each Concourse
  • Portable oxygen containers (POCs) must meet FAA requirements and must be pre-approved with your airline. Contact your airline for details and to make arrangements

Paging

  • Visual paging monitors are located in near flight information display monitors and near the baggage claim carousels
  • If you are anticipating receiving a page, you may use a TTY unit and call (800) 688-1333 for assistance

Restrooms

  • There is a large, private unisex/family restroom located in Jeppesen Terminal and on each concourse
  • All restrooms are ADA accessible

Security

  • The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport’s security checkpoints. Learn more about TSA procedures for people with special needs at: http://www.tsa.gov/travelers/airtravel/specialneeds/index.shtm or toll free at (855) 787-2227
  • If you have any medical devices, such as syringes or special apparatus that might be questioned at the security checkpoint, you should check with your airline in advance of the flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted
  • Only ticketed passengers are allowed past security checkpoints. However, many airlines are issuing special “companion passes” to non-travelers assisting travelers with disabilities or children traveling alone that allow them to accompany passengers with special needs to the gates. Travelers should check directly with the airlines they are traveling on to see what options are available

Service Animals

  • Pet Relief Areas:  Furry travelers at DEN now have their own private restrooms on each of DEN’s concourses, in addition to Jeppesen Terminal. The new indoor pet relief rooms provide service animals and pet-companions with a comfortable and welcoming area to take care of business before or after a flight.  The pet relief rooms are conveniently located post-security in the centers of concourses A, B and C. Also, there is a pre-security, outdoor pet relief area, located just outside door 200 on the west side of the Jeppesen Terminal. All pet relief areas are compliant with the Americans with Disabilities Act. 

Telephones

  • Several TTY public pay telephones for the deaf and hearing-impaired are conveniently located throughout the terminal and concourses. Each unit is marked with the international symbol for TTY. Customer and Special Services staff and Hospitality Ambassadors can help you find a TTY unit

Train

  • Escalators and elevators can be used to descend to the train stations. Elevators are located in the terminal’s two security-screening areas and in the central areas of all concourses

Wheelchairs

  • Your airline can provide you with wheelchair or electric cart service
  • Request a wheelchair from the airline in advance or at the ticket counter
Information Assistance

Customer Service

Chat, text or call us from 6:30 a.m. to 10:30 p.m. daily:

Chat Now!

  • TEXT us your questions at (720) 370-9002
  • CALL us at (303) 342-2000 or (800) 247-2336

Use a customer service (white courtesy) telephone:

  • Located throughout the airport
  • Dial 2000 for customer service
  • Use to get paging services, information, or to report emergencies

Visit an airport information booth:

  • Jeppesen Terminal
  • A Gates
  • B Gates
  • C Gates

Ground Transportation Information Booth 

Ambassador Volunteers

  • Found throughout the airport
  • Identifiable by their blue, plaid vests

Tourist Information Booth

International Travelers

Welcome To Denver

Denver International Airport is proud to be the gateway to Denver, Colorado, and the Rocky Mountain West. Denver International is one of the busiest airports in the world and it is easy to travel to or from your international flight.

International Arrivals

If you are arriving from another country and have not cleared U.S. Customs and Border Protection, you will arrive at the airport’s A Gates. When you disembark from the plane, you will be directed to U.S. Customs and Border Protection, located in Jeppesen Terminal.

U.S. Customs and Border Protection

Customs and Border Protection (CBP) officers will examine your passport and other required government documentation. You will collect your baggage and exit the inspection area by handing your CBP Form 6059B to the CBP officer at the exit. You can find more information on U.S. Customs and Border Protection at www.cbp.gov.

The phone number for the offices of the U.S. Customs and Border Protection is: (303) 342-7400

Global Entry

  • www.globalentry.gov
  • Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States
  • Global Entry members are processed by biometric identification in less than five minutes at kiosks at Denver International Airport
  • Global Entry is intended for frequent international travelers, but there is no minimum number of trips necessary to qualify for the program

Mobile Passport Control

International passengers entering the United States through Denver International Airport now have access to Mobile Passport, the first authorized app to expedite a traveler’s arrival in this country. With Mobile Passport, passengers will experience shorter wait times, less congestion in the customs area, and faster processing.

  • Mobile Passport allows arriving U.S. citizens and Canadian visitors to submit their passport information and customs declaration form via a smartphone or tablet prior to being processed by U.S. Customs and Border Protection
  • Android and iPhone users can download the Mobile Passport app for free from the Google Play Store and Apple App Store.
  • The app does not require pre-approval; it is free to use and does not collect any new information about travelers
  • Travelers who use the app will be prompted to create a profile with their passport information
  • Eight specialized scanning units within the international arrivals area read mobile quick response (QR) codes generated by the app, which provide customs officers with each traveler’s relevant passport and declaration information
  • Upon landing in the United States, travelers will complete the “New Trip” section by selecting their arrival airport and airline, taking a photo of themselves, and answering a series of custom declaration questions
  • Then, using the app, arriving passengers can submit their customs declaration forms to receive an electronic receipt with an encrypted QR code
  • Travelers take their passports and mobile devices with the QR-coded receipts to a customs officer for processing
Departures Out Of Denver

All departing passengers begin their journey in Jeppesen Terminal where ticketing, flight check-in, baggage check-in, and security screening are located. Airline counters are located on both sides of the terminal: Terminal East and Terminal West. Once you have passed through passenger security screening, you can take an automated train from the terminal to a concourse and your departure gate. As most international flights depart from A Gates, you may also choose to use the passenger security screening checkpoint, called ‘Bridge Security,’ located on Level 6.

Security

All departing passengers must go through passenger security screening. You must be ready to show an agent a valid passport or other approved government-issued photo identification and a flight boarding pass before entering the screening area. U.S. Transportation Security Administration (TSA) describes security screening and its airline travel policies are available at: www.tsa.gov.

Connecting Flights

If you are connecting to another flight, once you have cleared customs you will leave the U.S. Customs area and proceed to passenger security screening in Jeppesen Terminal. You can recheck your baggage outside of the U.S. Customs area, and airline personnel will direct you to security screening and your departure gate. Baggage carts are available free of charge in the U.S. Customs area. All connecting passengers will need to be screened by TSA before accessing their connecting gate. 

Traveling Between Jeppesen Terminal and Gates

An automated train quickly connects Jeppesen Terminal to A Gates, B Gates, and C Gates. The train trip from A Gates to B Gates is approximately three minutes. You can travel from A Gates to C Gates in less than five minutes. Train stations are located in the center of all four buildings. Signs will direct you. If your destination is an A gate, then you can walk there using a bridge to A Gates.

Services

There are three World Wide Money Exchange locations in the airport:

  • Center core of A Gates
  • Center core of B Gates
  • Jeppesen Terminal Level 5

Each currency exchange company may offer the following services:

  • Trade 85 foreign currencies
  • Cash foreign or domestic travelers checks (American Express only)
  • Western Union money transfer services
  • Notary
  • Postage

Note: A credit card can be used to withdraw US dollars at any airport ATM machine 

Tax and Duty-Free Shops

  • A Gates: duty-free store accessible to International Passenger only
  • B Gates (near B39): duty-free kiosk